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Assessing and Improving Cross-Functional Collaboration for Product Marketers

Assessing and Improving Cross-Functional Collaboration for Product Marketers

Use this comprehensive checklist to evaluate the current state of collaboration between your product marketing, product, and sales teams. Rate each item on a scale of 1-5, where:

  • 1 = Not happening at all
  • 2 = Happening inconsistently
  • 3 = Happening regularly but with room for improvement
  • 4 = Working well
  • 5 = Best-in-class example

Foundation Elements

Shared Understanding

  • Product marketing has a clear understanding of the product roadmap and development timeline.
  • Product team understands marketing campaign plans and go-to-market strategy.
  • Sales team comprehends product capabilities and limitations accurately.
  • All teams share a common understanding of target customer personas and their needs.
  • Cross-functional teams use consistent terminology and definitions.

Structural Elements

  • Regular cross-functional meetings have clearly defined purposes and agendas.
  • Roles and responsibilities for collaborative processes are explicitly documented.
  • Decision-making frameworks for cross-functional issues are established and followed.
  • Escalation paths for resolving cross-functional conflicts are clear and effective.
  • Shared tools and platforms facilitate cross-team information sharing.

Cultural Elements

  • Leadership visibly champions and rewards cross-functional collaboration.
  • Teams celebrate joint successes and share recognition across functions.
  • Cross-functional input is actively sought and valued by all teams.
  • Constructive disagreement is encouraged within a framework of mutual respect.
  • Teams demonstrate empathy for others’ constraints and priorities.

Product Marketing-Product Collaboration

Strategic Alignment

  • Product marketing participates meaningfully in product strategy discussions.
  • Product roadmap reflects market insights provided by product marketing.
  • Feature prioritization includes input from product marketing on market demand.
  • Product and marketing teams jointly develop product positioning and messaging.
  • Both teams have aligned definitions of success for product launches.

Information Exchange

  • Product marketing receives timely updates on product development progress.
  • Technical product information is translated effectively for marketing use.
  • Customer and market insights flow regularly from marketing to product teams.
  • Competitive intelligence is systematically shared between teams.
  • There’s a documented process for product marketing to provide feedback on features.

Joint Activities

  • Product and marketing teams conduct joint customer research activities.
  • Both teams participate in beta testing and early customer access programs.
  • Release notes and product documentation are collaboratively developed.
  • Product teams actively participate in go-to-market planning sessions.
  • Both teams jointly review product launch performance and lessons learned.

Product Marketing-Sales Collaboration

Enablement Effectiveness

  • Sales tools and collateral directly address common customer questions.
  • Product messaging is consistently delivered across all sales channels.
  • Sales training on new products/features is comprehensive and effective.
  • Competitive battle cards and objection handling guides are regularly updated.
  • Custom materials are developed for different sales roles (SDRs, AEs, SEs, etc.).

Feedback Systems

  • Formal processes exist for sales to share customer reactions to messaging.
  • Win/loss analysis is conducted jointly and informs future strategies.
  • Sales objections and customer questions are systematically captured and addressed.
  • Sales has clear channels to request new marketing materials or support.
  • Product marketing regularly joins sales calls to hear customer interactions firsthand.

Alignment on Metrics

  • Both teams track and discuss common conversion metrics throughout the funnel.
  • Sales and marketing jointly review campaign performance data.
  • Shared accountability exists for qualified opportunity generation.
  • Both teams collaborate on customer success stories and references.
  • Clear agreement exists on pipeline attribution and influence measurement.

Product-Sales Collaboration

Technical Support

  • Product team provides timely support for complex technical sales questions.
  • Sales engineers have direct access to product experts when needed.
  • Product demos are tailored to different sales scenarios with product team input.
  • Custom proof-of-concept implementations receive appropriate product team support.
  • Product managers occasionally join sales meetings with strategic prospects.

Requirements Gathering

  • Sales input is systematically incorporated into product requirements.
  • Customer feedback from sales interactions influences roadmap priorities.
  • Sales has visibility into how their feature requests are prioritized.
  • Product team explains trade-off decisions transparently to sales.
  • Joint customer visits occur to validate requirements and use cases.

Roadmap Communication

  • Sales receives regular updates on product roadmap and release timing.
  • Product team provides clear guidance on what can/cannot be promised to customers.
  • Future products and features are communicated with appropriate timing and detail.
  • Sales understands the strategic rationale behind product decisions.
  • Product team provides competitive positioning guidance for roadmap items.

Tri-functional Collaboration (Product, Marketing, Sales)

Launch Execution

  • Launch plans include clearly defined roles for all three functions.
  • Launch readiness is assessed jointly with input from all teams.
  • Launch timing decisions consider all relevant cross-functional factors.
  • Post-launch reviews include perspectives from all three functions.
  • Launch success metrics reflect goals that matter to all teams.

Strategic Planning

  • Annual planning processes include meaningful cross-functional input.
  • Market opportunity assessments draw on insights from all three teams.
  • Resource allocation discussions consider cross-functional dependencies.
  • All three functions contribute to competitive strategy development.
  • Teams align on target customer segments and prioritization.

Customer Journey Alignment

  • All teams share a common view of the customer journey and key touchpoints.
  • Customer experience considerations span product, marketing, and sales decisions.
  • Customer success metrics are jointly defined and tracked.
  • Cross-sell and upsell strategies leverage insights from all functions.
  • Customer retention and expansion efforts are coordinated across teams.

Action Planning

Based on your assessment, identify:

    1. Top three strengths to maintain and build upon:
    2. Top three improvement opportunities to address immediately:
    3. One foundational issue that, if resolved, would improve multiple areas:

Implementation Plan

For each priority improvement area, complete the following planning template:

Improvement Area: ______________________________________________________

Specific Actions:

Resources Needed:

Timeline:

      • Start date: ___________________
      • Key milestones: ___________________
      • Target completion: ___________________

Success Measures:

Stakeholders to Involve:

Regular Review Schedule

Schedule regular assessments using this checklist:

      • Initial baseline: Date: ___________________
      • 90-day follow-up: Date: ___________________
      • Quarterly reviews: ___________________