Assessing and Improving Cross-Functional Collaboration for Product Marketers

Use this comprehensive checklist to evaluate the current state of collaboration between your product marketing, product, and sales teams. Rate each item on a scale of 1-5, where:
- 1 = Not happening at all
- 2 = Happening inconsistently
- 3 = Happening regularly but with room for improvement
- 4 = Working well
- 5 = Best-in-class example
Foundation Elements
Shared Understanding
- Product marketing has a clear understanding of the product roadmap and development timeline.
- Product team understands marketing campaign plans and go-to-market strategy.
- Sales team comprehends product capabilities and limitations accurately.
- All teams share a common understanding of target customer personas and their needs.
- Cross-functional teams use consistent terminology and definitions.
Structural Elements
- Regular cross-functional meetings have clearly defined purposes and agendas.
- Roles and responsibilities for collaborative processes are explicitly documented.
- Decision-making frameworks for cross-functional issues are established and followed.
- Escalation paths for resolving cross-functional conflicts are clear and effective.
- Shared tools and platforms facilitate cross-team information sharing.
Cultural Elements
- Leadership visibly champions and rewards cross-functional collaboration.
- Teams celebrate joint successes and share recognition across functions.
- Cross-functional input is actively sought and valued by all teams.
- Constructive disagreement is encouraged within a framework of mutual respect.
- Teams demonstrate empathy for others’ constraints and priorities.
Product Marketing-Product Collaboration
Strategic Alignment
- Product marketing participates meaningfully in product strategy discussions.
- Product roadmap reflects market insights provided by product marketing.
- Feature prioritization includes input from product marketing on market demand.
- Product and marketing teams jointly develop product positioning and messaging.
- Both teams have aligned definitions of success for product launches.
Information Exchange
- Product marketing receives timely updates on product development progress.
- Technical product information is translated effectively for marketing use.
- Customer and market insights flow regularly from marketing to product teams.
- Competitive intelligence is systematically shared between teams.
- There’s a documented process for product marketing to provide feedback on features.
Joint Activities
- Product and marketing teams conduct joint customer research activities.
- Both teams participate in beta testing and early customer access programs.
- Release notes and product documentation are collaboratively developed.
- Product teams actively participate in go-to-market planning sessions.
- Both teams jointly review product launch performance and lessons learned.
Product Marketing-Sales Collaboration
Enablement Effectiveness
- Sales tools and collateral directly address common customer questions.
- Product messaging is consistently delivered across all sales channels.
- Sales training on new products/features is comprehensive and effective.
- Competitive battle cards and objection handling guides are regularly updated.
- Custom materials are developed for different sales roles (SDRs, AEs, SEs, etc.).
Feedback Systems
- Formal processes exist for sales to share customer reactions to messaging.
- Win/loss analysis is conducted jointly and informs future strategies.
- Sales objections and customer questions are systematically captured and addressed.
- Sales has clear channels to request new marketing materials or support.
- Product marketing regularly joins sales calls to hear customer interactions firsthand.
Alignment on Metrics
- Both teams track and discuss common conversion metrics throughout the funnel.
- Sales and marketing jointly review campaign performance data.
- Shared accountability exists for qualified opportunity generation.
- Both teams collaborate on customer success stories and references.
- Clear agreement exists on pipeline attribution and influence measurement.
Product-Sales Collaboration
Technical Support
- Product team provides timely support for complex technical sales questions.
- Sales engineers have direct access to product experts when needed.
- Product demos are tailored to different sales scenarios with product team input.
- Custom proof-of-concept implementations receive appropriate product team support.
- Product managers occasionally join sales meetings with strategic prospects.
Requirements Gathering
- Sales input is systematically incorporated into product requirements.
- Customer feedback from sales interactions influences roadmap priorities.
- Sales has visibility into how their feature requests are prioritized.
- Product team explains trade-off decisions transparently to sales.
- Joint customer visits occur to validate requirements and use cases.
Roadmap Communication
- Sales receives regular updates on product roadmap and release timing.
- Product team provides clear guidance on what can/cannot be promised to customers.
- Future products and features are communicated with appropriate timing and detail.
- Sales understands the strategic rationale behind product decisions.
- Product team provides competitive positioning guidance for roadmap items.
Tri-functional Collaboration (Product, Marketing, Sales)
Launch Execution
- Launch plans include clearly defined roles for all three functions.
- Launch readiness is assessed jointly with input from all teams.
- Launch timing decisions consider all relevant cross-functional factors.
- Post-launch reviews include perspectives from all three functions.
- Launch success metrics reflect goals that matter to all teams.
Strategic Planning
- Annual planning processes include meaningful cross-functional input.
- Market opportunity assessments draw on insights from all three teams.
- Resource allocation discussions consider cross-functional dependencies.
- All three functions contribute to competitive strategy development.
- Teams align on target customer segments and prioritization.
Customer Journey Alignment
- All teams share a common view of the customer journey and key touchpoints.
- Customer experience considerations span product, marketing, and sales decisions.
- Customer success metrics are jointly defined and tracked.
- Cross-sell and upsell strategies leverage insights from all functions.
- Customer retention and expansion efforts are coordinated across teams.
Action Planning
Based on your assessment, identify:
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- Top three strengths to maintain and build upon:
- Top three improvement opportunities to address immediately:
- One foundational issue that, if resolved, would improve multiple areas:
- Top three strengths to maintain and build upon:
Implementation Plan
For each priority improvement area, complete the following planning template:
Improvement Area: ______________________________________________________
Specific Actions:
Resources Needed:
Timeline:
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- Start date: ___________________
- Key milestones: ___________________
- Target completion: ___________________
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Success Measures:
Stakeholders to Involve:
Regular Review Schedule
Schedule regular assessments using this checklist:
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- Initial baseline: Date: ___________________
- 90-day follow-up: Date: ___________________
- Quarterly reviews: ___________________
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