Master Narrative
- What it is
- The ten-word answer to 'what does this company stand for?' It's the claim every other layer of the house has to deliver on.
- How it fails
- Writing it as a string of adjectives — 'innovative, customer-centric, data-driven.' Every company wrote the same sentence last Tuesday.
- How to get it right
- Force a taut, contested claim. If a competitor could put the same words on their About page without changing a character, it isn't a narrative yet.